Our Commitment
All Emily Morel products are rigorously tested and inspected according to international standards for sustainability, durability, and safety of materials used. Each bag and accessory is designed to ensure excellent performance and meet the expectations of the most discerning customers. In case of issues related to manufacturing defects, Emily Morel commits to resolving the problem, following technical evaluation.
Warranty Conditions
- Exclusions: Accidental damage, wear and tear, abrasions, improper maintenance, and damage resulting from transport. The warranty is void if repairs are carried out by oneself or by unauthorized centers.
Assistance Procedure
If you encounter a problem with your Emily Morel product, please contact us providing a description of the defect. Our technical team will evaluate the problem and provide you with repair options.
Repair
- Repair: Free for defects covered by the warranty. You will be asked to send the product, shipping costs are to be borne by the customer.
How to Request Assistance
To request assistance, please contact us online providing detailed photos of the item and the damage. Our team will assist you in evaluating the problem.
Reducing Environmental Impact
Our goal is not only to improve customer service but also to reduce waste and the environmental impact of our products throughout their lifecycle. Repairs are carried out with this commitment in mind, contributing to a more sustainable future.